How Listening to Your Clients Wants and Needs Can Help You Land More Sales

Business owners often do more talking than listening. When it comes to making sales, often it’s best to do more listening than talking. Instead of overthinking and brainstorming what your prospects might want, why not just ask them? You’d probably be surprised at how easy it can be to sell them what they’re already telling you they most want/need.

For example, if you’re selling a variety of online marketing or web services, instead of trying to force them to buy a particular SEO package to help rank their site, why not ask them what they think their biggest issues are right now with their business? You might find that they really don’t care much about their ranking but might instead be focused on their social media, e-mail list management, or some other service that you could easily do for them.

Once someone tells you what their issues are, ask them what they think that would do for their business if those issues were solved, and then ask them how much more they think they could make with all of those things being fixed and running smoothly. This lets THEM tell YOU the value those services mean to them rather than you trying to convince them of the value that you can bring to the table. The more you talk about yourself or your services instead of just listening to what their needs are, the less likely you are to typically land those sales.

And, as an added bonus, this method works well both for prospects who’ve never bought from you, as well as for existing customers that you could sell other things to.  For instance, you might find that all of your clients of one service are practically begging to buy a different service if only you offered it! And this might be incredibly easy for you to either offer or outsource.

One of our clients once was able to nearly double his net income just by finally asking what his current clients also wanted … and then simply offering them that after years of not selling them anything else! It’s amazing how much money is often left on the table by most businesses out there (even we’re guilty of that from time to time). You also might be surprised at what your customers say that they want, as it might be completely different than what you think they’d want.

So ask your prospects and clients what their needs are and what would help them the most and then provide them with a product/service that fulfills that need. Do more listening than talking to land the most sales.

For more help mapping out your upsells and sales funnels, so you can look at how you can increase your business, check out this software that helps you build out your sales funnel. BizFire's Free Funnel Maker & Analyzer.

How To Use Social Media Effectively

According to a survey conducted in the United States a stunning 90% of businesses were active in some way on social media in 2017. Facebook alone, has close to 1 billion users, equal to the total population of India, all over the globe.

The world has progressed to the point where everyone wants everything right at their fingertips. They want what they want constantly and they want what they want NOW. That is the number one rule of social media. If it's used effectively the rewards are great. You want a social media page that

• Is active
• Has a large, engaged, and growing following
• Speaks to a large, relevant audience that translates into business conversions.

Using social media in a way that accomplishes these things can be tricky, but it also can be done.

Consider some of the following guidelines:

1: Headlines Matter:

You may have heard this famous proverb “don’t judge a book by its cover” but let's be honest with ourselves. We are visual creatures who often act on the first thing we see, and authors seem to agree with marketing experts that the cover very much matters. Creating effective social media headlines takes some practice. Headlines should be catchy, attention-grabbing, and the appropriate length depending on your platform.

2: Compelling Visuals:

What we see is more important online than what we hear or read. Visuals play a vital role in all social media campaigns. The use of compelling pictures and video material brings more value and attention to your posts, especially when compared to plain text. Visual posts are becoming more important on every form of social media, but many platforms like Pinterst, Snapchat, and instagram rely on visuals entirely, and their popularity continues to soar.

3: Adapt According To Your Platform

Whether you're working with Facebook, Instagram, Twitter, or any other social media site, each platform is going to come with a set of features. Most sites allow you yo post links, videos, and images along with your engaging text posts. Each platform is different, however. Instagram for instance offers various filters and focuses primarily on posts related to graphics, photos, and other visual posts. The nature of Instagram makes it ideal for sharing art. Twitter on the other hand, while it allows some of these features, is better for shorter blurbs and other text-based posts. Character limits require to you get your information out there short and quick, and as a far more active program you have to post CONSTANTLY to keep up with your following and your competition.

Whatever platform you're using, you'll need to familiarize yourself with the individual social media site and adapt accordingly.

3: Trending and Timely:

Twitter perhaps began this concept, but Facebook and other platforms are adopting the concept of trends and hashtags as well. It's important to follow what's going with these trends, as well as what people are talking about on social media in general. Your posts must be timely, and fall in sync with current trends to remain engaging and capture the attention of your audience. Give them content that's relevant.

You'll have to experiment with your content strategy as far as when to post. Some audiences and topics trend at different times of day depending on the behaviors of their audience. What are their work schedules and daily routines? Try to pinpoint the times that they're most on and post accordingly. This may require some trial and error at first, but as you tweak your posting schedule you'll want to adjust and post mostly during the times that get the most engagement (likes, clicks, comments, shares etc)

Of course most of us aren't available to post on social media 24/7, fortunately you may not have to. Many features like Facebook's auto-scheduling program can make your life much easier as they allow you to schedule your posts in advance.

4: Cast A Net Of Posts:

Using a net can catch more fish for you than using a fishing rod. Its wider and has more reach. The same concept can in some ways be applied to social media. The algorithms of your visibility very much depend on the activity of your page. The more you post the more likely you are to be seen. One or two posts a day is good, but at some point it may not be enough. You want relevant content your audience will appreciate, so don't just spam post, but have your content planned in mass and in advanced. Five or more posts a day may be ideal to start, but you can experiment with the number of posts you plan as you measure engagement.

4: Interact With Users:

Interaction with your users is an important, but neglected step in social media management and influence. First, many pages like Facebook measure your pages response times and rates and will sometimes post them publicly. You want to be as responsive and interactive as possible in your profiles inbox system, and even on your posts.

Users are more likely to engage if they feel connected with your brand on a personal level. Answer questions, respond to criticism, and above all, be friendly and polite. Let your users know there's real people behind your page.

5: Keep The Content Coming

One of the biggest struggles for many businesses and users in social media is consistency. Creating content is more tedious than you would think, but it has to be done all the time. New content every day, fresh and original, is one of the biggest keys to success in social media.

Not everyone has time for content posting and creation, especially in a way that keeps up with the demands. With content constantly rolling out, you need to keep your pages busy. Luckily many automated programs like News Poster make the job a lot easier for those who are willing to invest.

How Contests Can Be A Great Source of New Targeted Leads

Contests can be a great way to grab more leads or prospects, get feedback or testimonials from existing customers, encourage participation or attendance on webinars, and more. And, it’s not like you have to give away a car or something crazy expensive. In fact, often times cheaper giveaways will help increase your conversions even more (perhaps because they think they’ll have a better chance of winning?).

For instance, you can run an ad where you’re advertising a contest for a free drone that you’re selling. Anyone who enters you know is probably a potential prospect, as they’re interested in the drone that you sell. When you do that, you can immediately advertise a special deal you have on them in case they don’t win (and offer to refund if they do) and want to get it right away. The benefit here is that you can get dirt cheap clicks and leads when advertising this way (on places like Facebook), all while building up a very targeted list (we’ve built up some big mailing lists and businesses this way at a fraction of the cost of what our competitors pay for ads).

You can also use contests as a way to build up your testimonials. Offer to enter customers into a contest when they submit any testimonials or feedback about your product. People love contests, which is why it can be a great way to get them to take action.

So consider using contests to get lots of cheap traffic and leads to check out your offers. Or, alternatively, use contests to encourage testimonials or feedback on your products.

For more help getting targeted leads, check out the WebFire tool here Web Fire.

How To Build A List of Customers You Can Market To Over And Over Again: The Benefits of A Membership Program

A membership program is where your customers sign up, either for free or for a fee, to be part of a community or elite club. As an incentive to sign up they often receive special discounts, invites to product launches, early access and other rewards. The benefit to you is that by offering incentives and rewarding customers’ loyalty, you encourage them to keep coming back to you and buying from your business. You also have the benefit of beginning to build a list of clients that you can regularly market to and offer deals to.

For example, if you have an online store and sell health food products, you could create a VIP membership program for customers, where one of the main benefits is free shipping. You could also offer special deals, such as a free gift (perhaps a sample of a new product you want to promote) with each purchase over $30. The free shipping encourages people to join your VIP Membership Program, now allowing you to continue to regularly market to them, and the free gift with purchase offer incentivizes them to purchase from you.

For another example, if you sell a weight loss course online, you could have a free or paid upsell Facebook group page where they can more easily reach you, interact with others, ask questions pertaining to their own weight loss journey, etc.. This has two main benefits: 1) It can increase the chance that they’ll see future messages / marketing from you (like via Facebook) and 2) It can be a super easy upsell that you can add without any extra real work on your part to initially make it! For instance, you can sell access and include the ability to ask you any question and get a response from an expert, which in the eyes of a lot of prospects can be a huge value. However, to you, it might be something super easy that you might do anyway (answering your customers) but now you can get paid for it!

So consider creating a membership program, where your customers become part of a community, and receive special benefits, (for example, free shipping, early access to sales, special deals, free gifts with purchase). This allows you to start to build a list of leads and customers to market to and also encourages customers to continue to purchase from you.

For other strategies on how to build a customer database and other great marketing tips, check out this book here 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!

Five Marketing Tips To Drastically Improve Your Sales

With the passage of time, consumers have become highly conscious of the marketing strategies being used by businesses all over. Most consumers are able to differentiate between an authentic business and one that is exaggerated and hyped through artificial marketing. As a result, people tend to spend their hard-earned earnings on very particular products and brands.

In such a highly competitive business environment, businesses face the difficulty of increasing their sales, or even worse, just to maintain a steady sales income. As a result, the capital of such companies starts dwindling within a few years, and it can lead to the catastrophic failure of their business model.

If you want to keep your head above those choppy waters, you need to keep in mind the following five marketing tips.
These tips should be adopted by all businesses to drastically improve their sales:

1. Identify The Market And The Problems.

Not enough can be said of the great importance in choosing an appropriate market for the kind of business you run. After you've established your business, it's important to find out the problems your desired customers are facing in that particular market. Then you need to analyze those market problems in detail. Then you need to figure out exactly how your business solves that problem and sell that solution. Your business should emphasize developing modern, durable, and unique solutions to customers’ issues.

It should go without saying that the products and the services offered by your business must possess the highest of quality. However, offering premium quality is not enough. It absolutely must stand out from the crowd to really make the customer fall in love with your business.

2. Develop A Unique Selling Proposition

Your business must have some unique selling proposition (USP) to make it stand out from your competition. If you keep offering the same services and products as your competitors in the market, your business will have fewer chances of surviving in the fierce business conditions. You should research your competitive businesses and offer more advantages to your customers to keep them hooked to your company’s services.

Moreover, with the launch of different businesses on a daily basis, it has become difficult to establish a loyal customer base. A steady and continuous form of communication with your customers is important to keep your business and new products fresh in their minds. You should take feedback from your customers and adapt your workings and services according to their requirements.

3. Effective Social Media Marketing

As often stated in all marketing strategies, social media has become a an integral part of marketing for any kind of business. It is now considered to be the best tool of advertisement for companies because you can target specific markets, areas, and people via an active social media marketing campaign. Moreover, you can get better advertising for a fraction of the cost compared to other marketing techniques and advertising platforms.

Through social media platforms, you can form good relations with your potential and existing customers and keep them updated about your business and any new products. Social media can also be used to answer any queries of your customers quickly and get good reviews from your customers. Authentic and live comments from other customers will encourage the audience of your social media pages to avail your products or services, leading to drastic improvement in sales.

Other advantages of social media include:

• It provides various channels for your business to sell your products. Many social media pages now provide you with the option of selling directly from your Facebook page to facilitate your social media consumers and increase sales.
• It is extremely cost-efficient to run a social media page and keep customers engaged and updated.
• Customer retention is improved via social media by keeping customers engaged and informed

4. Select An Appropriate Price

Selecting the right price for a product or a service can more difficult than expected for many. However, it is necessary to remember that the price you set should be affordable by your targeted customers. Market and audience research (https://marketingland.com/research-audience-90118) and targeting play a huge role in this case.

You can research your competitors (https://www.intechnic.com/blog/top-ten-tools-to-research-your-competition-on-the-web/) and analyze the reasons behind the prices set by them. Try to set the price with minimum profits during the first few months of the business until it has found its footing in the Market. After you have established a loyal customer base, you can revise the charges appropriately according to market conditions.

5. Customer Retention

Targeting new customers should not be the only focus of the companies as retaining an old customer is also important to establish a loyal customer base and increase the sales quickly. There are many ways to target customer retention, for instance by connecting with your customers on social media or through blogging and email up to dates to keep them informed on updates and special offers. Many companies also retain customers by creating rewards programs that provide your most loyal customers with exclusive deals, and rewards them with special offers and discounts for shopping at your store.

If you want to read more about marketing tips, check out the 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years! for a detailed explanation of the marketing strategies.

How to Improve Your Marketing and Create Hot New Products That Your Customers Already Want

How can you improve your marketing and create new products - products that your customers already want? Simple. Ask for feedback from your customers and see what the common themes are. What do your customers like most about your product? How can you focus on that more in your marketing? What do they believe that your product/service currently lacks? Think about how you can use their feedback to create a new/improved service and offer that to your customers.

For example, perhaps you have a business that creates websites and the common feedback that your customers give is that they wish you also helped rank their site on search engines. You could create an additional service, where for a monthly fee you help rank their website. If you don’t know how to do this yourself, you could always outsource this part, but white label it as your own service - you still make a profit on the service, but don’t need to do any of the work. You can offer this to your current customers, saying that due to their feedback and the demand, you’ve created this service to help them with what they want most.

Ask for feedback from your customers, specifically on what they like most and what they dislike most/wish you offered. Use the feedback, on what they like most, and highlight it in your marketing. With what they like least/wish you did, create an additional or improved service/product and offer it to your customers.

For more great marketing ideas to improve your business check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!

How to Go From Having Customers Balking at Your Price to Being Ready to Buy – the Power of the Word “Only”

How items are described and the words we use to frame situations can have a big impact on how we then think about a scenario. Just as saying, “I cut my finger, but there’s only a little blood” versus, “I cut my finger and there’s blood everywhere,” paint two very different pictures, the words you use to describe your pricing can make a big difference to your sales. Something as small as just putting the word “only” before your pricing can increase your sales.

For example, if your price point is $97, instead write "Only $97." Psychologically, by putting “only” in front of the price, you are making little of the price, implying that it isn’t that big, and is a good deal.

While it may seem small, little tweaks can have a big impact on conversions. How we “frame-up” and train our customers to think about our pricing can influence their buying decision. By using the word “only” before your price (eg, “Only $97” vs. “$97”) it psychologically implies the value you are getting is greater than the small amount you are paying.

For more tips and tricks on increasing sales, marketing strategies and ways to make more money in your business, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.